Returns & Exchanges
At Passenger, we want you to be completely satisfied with your adventure-ready gear, so we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we've made our process simple and sustainable to get you back outdoors as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original reusable mailer, ensuring all tags are attached and the products are in their original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your package.
Drop Off and Track
Take your parcel to the nearest authorized drop-off point and keep your proof of postage until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing